CRM Coordinator – Associate

Full Time
  • Full Time
  • Dubai

Deloitte10,060 reviews

Clients & Industries – CRM Coordinator – Associate

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You’ll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

In addition to our opportunities in audit, tax, consulting, and financial advisory, we offer a variety of careers in Internal Client Services (ICS) considered essential to the growth of the Firm. Whether in Human Resources, Finance or PR, a career in ICS with Deloitte & Touche ME will give you the opportunity to join a firm undergoing rapid expansion in a region of fast-paced growth. Your role will not just put your passion for creative solutions to the test, it will provide you with an environment to grow and build a career based on excellence.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

  • Lead the way
  • Serve with integrity
  • Take care of each other
  • Foster inclusion
  • Collaborate for measurable impact

Deloitte Middle East is looking for an energetic self-starter with outstanding organization skills based in Dubai. During your tenure as a CRM Coordinator at Deloitte, you will support one of the largest companies in the region. You will also demonstrate and develop your capabilities in the following areas:

  • Design and produce dashboards/reports to provide in-depth analysis of the Sales data as per request
  • Perform day-to-day CRM related activities, including but not limited to verifying, classifying, computing, posting and recording clients
  • Handle the maintenance of CRM contact data records for the organization and continuously look for improvement to increase the functionality and accuracy of the data held within it to meet the business requirements
  • Ensure all customer data is complete, accurate, up-to-date, consistent and compliant, and managing data cleansing activities where required
  • Perform basic secondary research to validate and retrieve correct details of the client contacts and accurately update on CRM
  • Ensure an unremitting data integrity in line with the defined standard procedures and company best practices
  • Maintain confidentiality of all internal information including but not limited to the company’s and those of clients
  • Provide support and CRM training to staff on an ongoing basis to best utilize the system while implementing “how to” guides along with troubleshooting user issues and interfacing with support as required
  • Manage and prioritize own workload while working on own initiative and self‐sufficiency uninterruptedly
  • Handle the management and development of CRM data to improve the functionality and accuracy of Microsoft Dynamics CRM/Sales Force

Leadership Capabilities:

  • Build own understanding of our purpose and values; explores opportunities for impact
  • Demonstrate strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
  • Understand expectations and demonstrates personal accountability for keeping performance on track
  • Actively focus on developing effective communication and relationship-building skills
  • Understands how their daily work contributes to the priorities of the team and the business

Qualifications:

  • Bachelor/Master’s degree, preferably in Computer Science/Information Technology
  • Proficiency in IT/Office Systems skills (particularly Microsoft Office applications)
  • 2 years of proven professional experience in the field
  • Proven experience of Microsoft Dynamics CRM/Sales Force from a user‐interface perspective
  • Proven experience with data visualization tool (i.e.: Power BI)
  • Able to work effectively with stakeholders in a matrix and multi-cultural organization
  • English language fluency required; Arabic is a plus
  • Good and confident communicator who can interact with senior leadership
  • Proficiency (advanced) with Excel and PowerPoint