- Performs operational procedure in a timely and efficient manner ensuring high levels of customer service/satisfaction.
- Drives organization towards operational excellence by meeting the SLA’s/KPI’s for all customers and clients.
- Assists and trains personnel to use warehouse systems (WMS), Data Quality Management System (DQMS), and order management systems.
- Trains staff and direct reports on customized logistics procedure and requirements for new customers.
- Sets KPI’s for direct reports and conducts periodic monthly and weekly reviews to ensure all staff are meeting and exceeding their KPI’s.
- Monitors and manages the team to ensure performance is up to standard.
- Identifies’ direct reports training needs and propose training needed to HR.
- Ensures the processing of work orders in a timely & effective manner whilst ensuring customer satisfaction.
- Reports any information that might impact company image and brand or functioning.
- Facilitates the flow of information both horizontally and vertically.
- Ensures optimal team performance and leads staff to personal growth.
- Utilizes available resources to meet customer’s SLAs.
- Regularly performs audits on the team to ensure staff are following the SOP.
- Adheres to company HSSE, compliance and sustainability corporate policies, processes and standards and further acts on all assigned outcomes of the quality audits.
- Adheres to all shipping and handling legislations.
- Ensures WMS is updated on time and accurately and as per the procedures.
- Responsible for maintaining accurate stock levels and avoid discrepancies.
- Runs the operations to avoid loss or damage related to human, customer goods or facility.
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.